"Agent" means the organisation (which may include us) from whom you have purchased this Ticket.

 "Event" means the event to be held at the Venue in respect of which you have bought this ticket.

"Terms" means these terms and conditions.

"Ticket" means any ticket for you to attend an Event.

"Venue" means the venue where the Event is held.

"We" means "Us" and "Our" shall be read accordingly.

 "You" means you as the holder of this Ticket and "Your" shall be read accordingly. 

1. These terms incorporate, and should be read together with, any venue’s and/or agent’s terms, conditions and regulations, which you can obtain from the venue and/or agent.

2. Your possession of this ticket constitutes your acceptance of these terms.

3. Tickets are personal revocable licences and shall at all times remain our property and subject to the terms. 

4. It is your responsibility to check this ticket prior to the event, and contact us immediately if there is a problem, as mistakes may not be rectified on the day of the event.

5. Please contact us in advance of the event if you have any specific access requirements.

6. You must retain this ticket on your person at all times during the Event.

7. Where reasonably necessary, we reserve the right to make alterations to the published event or programme.  Our liability for the cancellation, rescheduling or material change to an event is limited to the refund set out in condition 8 below.

8. We will not refund or exchange this ticket unless the event is cancelled or re-scheduled or there is a material change to the event (such that in our reasonable opinion the event is materially different to what a purchaser of the ticket might reasonably have expected when purchasing the ticket).  The use of understudies shall not be a material change.    

9. If an event is rescheduled or materially changed you must claim your refund in good time before the rescheduled or materially changed event takes place, if an event is cancelled, you must claim your refund within 3 months from the date of the event.

10. Personal arrangements including travel, subsistence and accommodation relating to the event which have been arranged by you are at your own risk.

11. We will not be responsible for any loss, theft or damage to your personal belongings, other than caused as a result of our negligence. 

12. You may not re-sell or transfer this ticket if in our reasonable opinion you are doing so in the course of business. We will consider that a ticket has be re-sold or transferred in the course of business if it is sold for a profit (i.e. for higher than the face value of the ticket plus the booking or handling fee). Any ticket sold in the course of business will become voidable and we reserve the right to refuse admission to the holder of the ticket or eject the holder from the Venue. Void tickets are non-refundable

13. If you have obtained this ticket in breach of these terms and/or if you breach any of these terms then it shall be void, and all rights conferred on you or evidenced by such ticket shall be void. If you seek to gain entry to an event using a void ticket then we reserve the right to eject you from the event and you may be liable to legal action for trespass. Void tickets are non-refundable

14. We reserve the right to refuse you entry to and/or eject you (without refund) from the event and/or venue in reasonable circumstances including without limitation for health and safety, anti-social behaviour or licensing reasons; if you behave in a manner which has or is likely to affect the enjoyment of other persons at the Event; if you use threatening, abusive or insulting words or mannerisms; if in our reasonable opinion you are acting under the influence of alcohol or drugs; if you fail, when required, to produce proof of identity or age; if you breach these terms; or if your ticket is void.

15. We reserve the right to conduct security searches from time to time including searches upon exit of the event site and to refuse admission to you, or eject you, from the event and/or venue should you refuse to comply with such security searches.

16. We reserve the right to confiscate any item, which in our reasonable opinion may cause danger or disruption to any other persons at the event.

17. You must comply with any and all instructions given to you by venue and/or event staff and stewards.

18. You shall not use equipment for recording or transmitting (by digital or any other means) any audio, visual or audio-visual material or any information or data inside any venue or at any event, and you shall not bring such equipment into any venue or event.

19. You give your express consent to your actual or simulated likeness to be included for no fee within any film, photograph, audio and/or audio visual recording to be exploited in any and all media for any purpose at any time throughout the world. This includes filming by the police or security staff which may be carried out for the security of customers or the prevention of crime

20. We may prosecute you if you cause damage to the Venue, the Venue infrastructure, or cause harm to any other person at the Event and/or Venue. 

21. If before or during the event you have a complaint in relation to the event (including without limitation in relation to your ability to view the event), please contact us or a steward promptly since complaints are very difficult to deal with after the event.

22. WARNING: Excessive exposure to loud music may cause damage to your hearing. Please note that lasers, smoke machines, strobe lighting or other special effects may take place during some performances.

23. Attendees in possession of Prohibited Items may be refused entry or ejected from the Site. Any Prohibited Items which are surrendered as a condition of entry to the Site shall be deemed to be surrendered irrevocably and voluntarily. Any such items will be unable to be reclaimed and shall be disposed of by The Good Life Society without any liability.
    
    The following items are specifically prohibited from being brought onto the Site or made use of on the Site:
    (a) Illegal substances;
    (b) Open fires, or tin foil barbecue or equivalent devices which could potentially damage grassed areas;
    (c) Generators or any other petrol fuelled apparatus;
    (d) Any item which may be interpreted as a potential weapon and/or compromise public safety, including sharp or pointed objects (e.g. knives), ‘personal protection’ sprays;
    (e) Fireworks/flares/explosives/Chinese lanterns or other pyrotechnic devices;
    (f) Sound systems;
    (g) Laughing gas;
    (h) Lasers and strobe lighting;
    (i) Psychoactive substance within the meaning of the Psychoactive Substances Act 2016;
    (j) Gas cylinders in excess of 5Kg
    
    Visitors in possession of Prohibited Items may be refused entry or ejected from the Site.

24. All under 18 year olds must be accompanied by an adult. Unaccompanied children will not be admitted to the festival.

The Good Life Society Holidays.

CONTRACT
When you submit a booking via our online reservation system, you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. Your booking is subsequently confirmed by a confirmation email and this forms the contract.

The property you book is let for the purposes of a holiday let to which section 12 (2) and paragraph 8 of Schedule 4 of the Housing Act 1988 apply. The booking agreement confers the right to occupy the accommodation for the agreed period only. You undertake to use the property solely for its purpose as self-catering accommodation and to accept our right to refuse access to the accommodation to any person, whether the client/hirer or guest of the client/hirer, deemed unsuitable. 

RESERVATIONS & DEPOSITS

The reservation is only confirmed when you have paid a deposit of 50% of the total cost. The booking contract is between you, the client/hirer, and The Good Life Society (trading name The Good Life Experience Limited). The deposit is taken at the time of booking if booked over 6 weeks in advance. The balance is payable 6 weeks prior to your arrival date.

If the balance of any rental is not paid by the due date, the booking will be treated as cancelled. Any bookings within 6 weeks of arrival must be paid in full at the time of booking.
Christmas, New Year and Easter bookings must be paid in full at the time of booking and are non-refundable.

Subject to availability, changes to the length of your stay can be made up to 48 hours before the day of your arrival. 

Any difference in price will be charged as extra to the original booking.

Changes can only be made by contacting our reservations team. 

CANCELLATION POLICY & REFUNDS

Any cancellation made by the client/hirer for any reason must be made in writing (by email) directly to The Good Life Experience Ltd, TGLS Holidays (FAO Lelsey Harris), Pedlars Central, Castle Grounds, Hawarde, Flintshire, CH5 3NY.

Refunds:  

• 6 weeks (over 42 days) - we will refund your full deposit. 

• 2-6 weeks (21-42 days) - we will refund 50% of the full accommodation cost.

• Less than 2 weeks (under 14 days) - no refunds will be made. However, if we manage to resell the accommodation for the cancelled dates, then we will refund in full.

Should the booking be made through a third party i.e. Airbnb then 10% of the total cost + VAT will be non-refundable regardless of circumstances. 

Cancellations for Christmas, New Year and Easter bookings:

If booking for Christmas, New Year or Easter are cancelled with less than 6 weeks (42 days) notice, no refund at all will be given.

We strongly advise that guests take out a travel insurance policy which covers booking cancellations. This is available at very affordable rates and gives you the peace of mind that you will get your money back if you need to cancel your holiday. 

Event bookings (feasts, workshops etc.):

See above,

CANCELLATION BY THE GOOD LIFE SOCIETY (THE GOOD LIFE EXPERIENCE LTD)

The Good Life Society will endeavour to make sure that the property you have chosen is available for the dates contracted. In the very unlikely event that the property becomes unavailable and The Good Life Society has to cancel the booking, we will endeavour to find you a suitable alternative date or even property

If there is nothing available, we will give you a full refund. The Good Life Society (The Good Life Experience Ltd) shall only be liable to return the monies received. No compensation or consequential losses shall be paid. We are not liable for travel costs or similar.

ARRIVAL & DEPARTURE

Guests are welcome to arrive from 4:00pm. If you will be arriving earlier than this and would like to offload your luggage so you can explore, please let us know and we will make arrangements for safe storage.  

In order that the property can be thoroughly cleaned and prepared for the next arrival, departure time is 10:00am – we ask for your understanding with this as all good things take time!

OCCUPANCY

The number of persons occupying the property must not exceed the maximum number stated on the booking, and the names and addresses of all members of the party must be shared with The Good Life Society. If we find that more people than agreed are using the property, this will be considered a breach of contract and you and your party will be asked to leave immediately without any refund.

If you wish to hold any function or celebrations exceeding the occupancy limit, you must first obtain the written permission of The Good Life Society. If permission is granted, an additional charge will be made.

NOISE, NUISANCE & BEHAVIOUR

Hawarden Estate is a mixture of private residences and holiday properties. Causing a nuisance or disturbance to neighbours or any unreasonable behaviour may result in The Good Life Societys requiring you or your guests to leave.

CARE OF THE PROPERTY, DAMAGES & BREAKAGES

You are responsible for the property and we ask you to take all reasonable care of its furniture, pictures, fittings and effects, in or on the property. We expect you to leave them in the same state of repair and in the same clean and tidy condition at the end of the rental period as you found them at the beginning. We ask that you leave the property secure if you leave it unoccupied during the period of let.

You must not use the properties for any dangerous, offensive or noisy activities or do anything that may be a nuisance or annoyance to the guests of any other holiday properties or the residents of Hawarden Estate.

We understand that accidents happen and we ask that any breakages or damage (accidental or otherwise) are reported immediately to The Good Life Society. Failure to do this may result in you being charged for any breakages or damage. Any missing inventory from the property on your departure may also be charged for, as may extra cleaning.

COMMERCIAL ACTIVITIES 

Guests must not use our properties for commercial activities.

DOGS

Dogs are welcome to all our properties (but not in the hot tubs!).  We do ask that they are house-trained, kept under proper control and not allowed on the furniture or beds. They must not be left unattended in the property unless they are crated and unlikely to cause a noise disturbance. Dog hairs are to be removed from carpets and all dog waste collected and disposed of. Dog owners will be held responsible for any damage caused to the property, contents or garden by their dog and for any extra cleaning required.

When you are out walking within the property grounds and estate, you must ensure that your dog(s) are kept under close control. They must not be allowed to disturb people, horses, livestock, deer, game birds, hens or ground-nesting birds. 

If you wish to bring more than two dogs, please contact The Good Life Society prior to arrival to ensure that this is acceptable. 

FIREWORKS

Fireworks are not permitted. 

SMOKING AND VAPING

Smoking and vaping are not permitted in any of our properties and a flat fee of £500 will be charged if there is any evidence of smoking or vaping within the property. 

LIABILITY

The Good Life Society will not be held responsible for any loss or damage to guests’ personal property, vehicles etc. whilst visiting Hawarden 

CHILDREN

Guests must accept responsibility for the safety of their children at all times whilst visiting The Good Life Society and the grounds. 

All children (a person under 16 years of age) must be accompanied by an adult and must be supervised by an adult at all times. 

You must take particular care when children are around animals, fire, equipment and water.

TRAVEL COTS & HIGHCHAIRS

We have a limited number of these that we can provide for your use. Please try to request these at the time of booking to avoid disappointment. Linen and bedding for travel cots are not provided and we do not provide stair gates. 

MOBILE PHONES
Please note there is limited mobile signal available in our properties.  Where possible please enable your phone to use Wi-Fi calling and use the internet connection which you can find all over the property and surrounding areas. 

INTERNET ACCESS 
Internet access is provided for your use in all cottages. You agree to reasonable and lawful usage of this service.  

We cannot guarantee that internet access will always be available as the weather may affect the service, or heavy use in our offices and shops. Any damage to the infrastructure caused by the weather may take a while to repair. 

No refunds or compensation will be offered or paid should there be no internet access. 

OPEN FIRE & WOOD BURNERS
Each of our holiday properties are supplied with logs (replenished free of charge) and a starter supply of firelighters.   

SEVERE WEATHER
Due to our remote location, we are frequently subject to severe weather. Snow and ice conditions mean that the police will close the nearby snow gates which means that access from the south will have to be via Stonehaven. Access from the north is not affected by their closure. 

If flooding or snow conditions make you feel that you cannot reach the property safely in your own vehicle, we can make arrangements to meet you in Banchory and transport you to Glen Dye.  We love a bit of adventure and we won’t let adverse weather spoil your break! 

During severe weather, there is a chance that power cuts will occur. As the repair and restoration of the electricity supply is outwith our control, we cannot guarantee when it will return, and no refunds or compensation will be offered or paid. We do however provide torches and a gas hob and North Lodge is connected to a generator.

COMPLAINTS
Every endeavour is made to ensure your stay with us is memorable for all the right reasons.  However, we do recognise that from time-to-time, things do go wrong.  In these circumstances, it is your responsibility to make any such problems known to The Good Life Society as soon as it becomes apparent, giving us the opportunity to correct the situation, and rest assured, we will make every endeavour to do so as soon as reasonably possible. Unless this procedure is followed, no subsequent claim will be entertained. 

CIRCUMSTANCES BEYOND THE CONTROL OF THE OWNER (FORCE MAJEURE)
If, for any reason, we have to cancel your booking in advance due to circumstances beyond our control, for example fire, flood, exceptional weather conditions, epidemics, pandemics, destruction/damage to the property (“force majeure “) you will be refunded the full amount of the booking.

If we have to terminate your holiday early for the above reasons you will be refunded part of the booking fee based on the time remaining of the booking. This will be the full extent of the liability of The Good Life Society.  No additional compensation, expenses or costs will be payable.

Our VAT No is: 219 7722 86.

Our postal address is: The Good Life Experience LTD, Pedlars Central Castle Court, Castle Grounds, Hawarden, Wales, CH5 3NY.

Some important things to note.

This will keep you safe, and our site sustainable for future events, please:

• No portable heaters in tents

• No smoking in tents

• Campfires only in designated areas

• No use of accelerants when lighting fires

• Prepare for the weather, both during the day and into the night. The right clothes/bedding will make the world of difference.

• Pack sun cream and bring a water bottle, we have lots of refill stations.

• Note that Lyme Disease and various disease and infection can stem from contact with excrement and decaying animals - do not touch, sanitise and clean hands regularly.

• Note the uneven ground across our site.

• Bring a torch for night time.

• Use footwear in shared facilities like showers (it is advised to bring flip flops or sandals).

• Expect clearly labelled bin areas with lids fitted to bins. 

• Notify us of any food allergies in advance.

• Note the location of our local pharmacy available for hay fever advice and remedies - Boots, Broughton Park.

• Keep all pets under control and be respectful of other’s fears of pets.
  

Our VAT No is: 219 7722 86

Our postal address is: The Good Life Experience LTD, Hawarden Estate, Pedlars Central Castle Court, Castle Grounds, Hawarden, Wales, CH5 3NY